IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS.

Returns due to personal preference will incur a 15% restocking fee.

Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.

Shipping charges and rush processing fees are non refundable.

BROKEN OR DAMAGED ITEMS

If your order arrives broken or damaged, please contact support@bellglassart.com with pictures of packaging and damaged item(s). You have 24 hours to report the damaged item. Once we’ve had a chance to look it over, we’ll either issue a replacement or offer store credit.

MISSING ITEMS/PACKAGE

If an item or component from your order is missing from the box upon arrival, please email support@bellglassart.com with your order number and a description of what’s missing.

You have 3 days to report a missing item. Once the shortage is confirmed, we’ll issue a replacement as soon as possible.

However, if you're claiming your entire package was never delivered or was stolen from your doorstep and USPS tracking information shows it was delivered correctly, you'll need to file a claim with USPS or submit a police report for stolen mail before we process a replacement. You also report to us within 7 days that the package is missing so we can try and assist in finding it, if you contacts us pass this time limit we won't be able to file a claim or offer a refund or replacement.

If you would like your package to be shipped with a signature requirement, please reach out to support@bellglassart.com to request that.

INCORRECT ITEMS

If you receive something other than what you ordered, please contact support@bellglassart.com with a picture of the item(s).

You have 3 days to report an incorrect item. Once the error is confirmed, we’ll issue a replacement as soon as possible.

DEFECTIVE ITEMS

A defect is anything that interferes with the intended function of the piece, including: Cracks, Leaks, Unusual fragility (if you drop glass on the ground and it breaks, that is not unusual)

You have 7 days to report a defect in a piece you’ve ordered from bellglassart.com. Please email support@bellglassart.com with your order number and a description of the defect. Depending on the nature of the defect, we may ask you to send us a picture or video. Once the defect is confirmed, we’ll issue you a store credit for the value of the piece.